Automating your Social Media is very important as it give you valuable data that you can use to create a future plan. A lot of people will leave and possibly leave a bad review if they are waiting for too long. Having automation will allow you to have around the clock customer service and FAQ answering. Having just those two things will increase customer loyalty leading to good reviews and good word of mouth. You can also use applications to help you automate if you do not have the skills.
Key Takeaways:
- Make sure the bot is set up to address any complaints. It builds trust.
- Use different strategies like applications to see what and how the bot works.
- With automation, you are allowing yourself around the clock customer service.
“So, if you’re busy with operations or you miss them, they’ll probably think you don’t care.”
Read more: https://social.industries/2021/03/13/how-automation-is-key-for-social-listening/
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